Get help from a our team to choose the perfect plan for your needs and use case, with custom pricing and feature bundling options available.
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Rated 4.8 on G2
"In less than a day of dev work we were able to release a state-of-the-art speech-to-text engine!"
Xavier G.
CTO at ScorePlay
Trusted by more than 5,000 organizations worldwide
All your questions. Answered.
Can I try Gladia for free?
Yes — sign up and get 50€ in free credits, a one-time grant with no monthly reset. That's roughly 80+ hours of pre-recorded transcription or 60+ hours of real-time transcription at current rates. Once used, top up or upgrade to continue. You can also get in touch with us, and we'll be happy to give you a demo.
What are the billing options?
Gladia runs on a prepaid credit wallet. You top up manually or set auto top-up to refill automatically when your balance drops below a threshold you choose. You'll get notified on low balance, top-ups, and failed payments — full visibility, no end-of-month surprises.
What is auto top-up?
Auto top-up automatically adds credits to your wallet when your balance drops below a threshold you set. It charges your existing payment method. You can adjust the threshold, the top-up amount, or turn it off entirely from the Developer Console at any time.
What payment methods do you accept?
We use Stripe for payments and accept the main credit cards (Visa and Mastercard). Additionally, we offer alternative payment options for enterprise-level plans such as bank transfers or invoicing.
Can I change my pricing plan?
You can upgrade or downgrade your pricing plan anytime directly from your account settings or by contacting our sales team.
Can I cancel my subscription whenever I want?
Yes, you can, in accordance with your contract terms. Please contact our support or sales team if you need further clarification as to these terms.
Are there set-up fees or hidden costs?
No, we're fully transparent about our pricing, and you can find all the information on our Pricing page. There are no setup fees or hidden costs.
What are the usage constraints or other service limits?
We have rate limitations on the number of calls per hour and the total hours of transcribed audio, depending on the tier you're using.
What happens if I exceed the usage limit?
You can contact our sales team to update your plan and increase your usage limit.
Do you offer volume discounts?
Yes! We offer a volume discount for our Enterprise plan.
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