Blog
Speech-To-Text
Enhancing CX with AI: Key Trends to Watch 2024
AI is transforming contact centers at an accelerating pace. Speech AI technologies are at the forefront of this revolution, enabling companies to provide better customer experiences through a combination of advanced agent-assist techniques and fully automated interactions that feel natural and human-like.
Case Studies
How VEED is streamlining video editing and subtitles with AI transcription
User-generated content has become a cornerstone of the internet-driven economy. As part of this shift, various platforms have emerged to provide easy-to-use tools to create high-quality video content in a matter of minutes — with AI transcription playing a foundational role in their product development.
Tutorials
How to build a speaker identification system for recorded online meetings
Virtual meeting recordings are becoming increasingly used as a source of valuable business knowledge. However, given the large amount of audio data produced in meetings by companies, getting the full value out of recorded meetings can be tricky.
Speech-To-Text
Should you trust WER?
Word Error Rate (WER) is a metric that evaluates the performance of ASR systems by analyzing the accuracy of speech-to-text results. WER metric allows developers, scientists, and researchers to assess ASR performance. A lower WER indicates better ASR performance, and vice versa. The assessment allows for optimizing the ASR technologies over time and helps to compare speech-to-text models and providers for commercial use.
Speech-To-Text
OpenAI Whisper vs Google Speech-to-Text vs Amazon Transcribe: The ASR rundown
Speech recognition models and APIs are crucial in building apps for various industries, including healthcare, customer service, online meetings, and entertainment.
Speech-To-Text
Best open-source speech-to-text models
Automatic speech recognition, also known as speech-to-text (STT), has been around for some decades, but the advances of the last two decades in both hardware and software, especially for artificial intelligence, made the technology more robust and accessible than ever before.