Use case
Call Centers
Customer experience with insight
Improve customer service, streamline operations, and ensure compliance with regulatory requirements. Gladia API provides valuable insights into customer behavior and needs, improves communication, and enhances call center security.
Top features
Speech analytics
Analyze customer tone of voice tone and language patterns to identify sentiment and mood, providing call center agents with valuable insights into customer behavior and needs. Essential for companies dealing with a high volume of customer calls.
Translation
Transcribe customer interactions in real time and translate them into different languages, allowing call center agents to communicate with customers in their preferred language. Ideal for serving a global customer base.
Transcription
Transcribe high volume of calls and get a written record of all talking points, decisions made, and action items. Essential for keeping track of customer interactions for compliance, training, or quality assurance purposes.
Quality monitoring, privacy, and compliance
Monitor and analyze call center interactions in real time to ensure compliance with regulatory requirements and quality standards. Our PII redaction add-on will identify and redact all personally identifiable data, like social security and credit card numbers.
Some stats on performance
Customized
for your needs
Transcription
Gladia API utilizes automatic speech recognition technology to convert audio, video files, or URL to text format. It transcribes 1h of audio in less than 60s.
Diarization
Based on a proprietary algorithm, automatically partitions an audio recording into segments corresponding to different speakers.
Topic classification
Refers to the process of categorizing content into one of the 698 predefined topic categories for content indexation.
Sentiment analysis
Determining the sentiment or opinion behind a piece of audio, such as a conversation or dialogue, using natural language processing.
Speech moderation
Allows to automatically identify and flag hate speech or other inappropriate and offensive verbal content according to pre-determined parameters.
Emotion detection
Our emotion recognition system is built upon the latest research and aims to accurately identify and distinguish between 27 human emotions.
We initially attempted to host Whisper AI, which required significant effort to scale. Switching to Gladia's transcription service brought a welcome change.
Read more
Speech-To-Text
How to integrate live transcription API with Twilio to transcribe calls in real time.
Twilio, used by hundreds of thousands of businesses and more than ten million developers worldwide, can now integrate with our live transcription API. The integration makes it easier for users to natively transcribe any phone call in real time while using Twilio. With transcribed text at your disposal, you'll then be able to analyze, archive, and act upon voice data more effectively.
Speech-To-Text
Best speech-to-text APIs in 2023
Speech-to-text (STT), also known as automatic speech or voice recognition, is a type of AI technology that recognizes human speech in audio or video and transcribes it into written output. In the form of an API, it can power a variety of applications, ranging from call bots to voice assistants to AI-powered virtual meeting platforms.
Speech-To-Text
How to build a voice-to-text Discord both with Gladia real-time transcription API
Discord, the leading communication platform for gamers and communities, is designed for seamless communication with other users, be it through text channels, DMs, 1-1 calls or even collective voice channels.