Accurate on the words that determine whether a call passes or fails, not just overall WER.
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The accuracy of your STT layer impacts every QA score, compliance flag, and coaching note built on top of it.
Most STT providers benchmark on aggregate WER. Your QA scorecard depends on whether the right specific words landed – compliance phrases, account numbers, required disclosures.
Review calls in a fraction of the time it takes manually and validate AI findings instead of scanning transcripts by hand. That speed is also what makes 100% coverage possible, scoring every interaction instead of a 1–5% sample.
Every QA output – talk ratios, per-agent sentiment, compliance attribution – depends on correctly knowing who said what. Gladia delivers 3x fewer diarization errors on real telephony audio, with dual-channel accuracy.
Gladia returns speaker-labeled transcripts with sentiment scores and named entities — structured for your QA scorecard or compliance dashboard without custom parsing or transcript cleanup.
Required disclosures, prohibited phrases, and compliance scripts checked against every call, with PII redacted from transcripts before they reach your dashboard or downstream tools.
100+ languages including 42 no other API-level provider supports, with mid-conversation code-switching handled automatically — so QA scoring holds up whether your contact center runs in one language or twenty.
No sales call. No STT infrastructure to build. Send your call recordings, get structured QA-ready output — that's it.
Create an account to access your API key. Every account includes 10 free hours with the full feature set — dual-channel diarization, sentiment analysis, named entity recognition, and 100+ languages.
Selectra's QA team was reviewing recordings one by one, manually scanning transcripts for compliance words and phrases across 200+ sales agents handling thousands of daily inbound calls. The process couldn't scale and the calls that didn't get reviewed were blind spots.
Gladia's API performs very well with noisy telephony audio and stereo files.
The speed and accuracy improvements were game-changers. We cut transcription time by 95% and the multilingual support is unmatched.
Gladia's real-time code-switching has been a real 'wow' factor! Plus, the accuracy of transcription has been excellent.
Gladia's real-time code-switching has been a real 'wow' factor! Plus, the accuracy of transcription has been excellent.
Gladia's feature rollouts and performance with noisy telephony and stereo audio have genuinely impressed our team.
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