Wrong attribution means bad CRM data. Gladia gets it right — and stays fast enough for live coaching when you add it.
Used by
The gap between a good sales intelligence product and a great one is usually the transcription layer underneath it.
Rep-vs-prospect errors break every downstream output — talk ratios, CRM fields, sentiment by speaker. Gladia delivers 3x fewer diarization errors, with word-level speaker labels ready for your CRM.
A live coaching card triggered 10 seconds late is a missed moment. Gladia's sub-300ms streaming STT stays fast as call volume scales — not just in testing.
Company names, people, product names, numbers — these feed CRM fields directly, one wrong character matters. Gladia extracts entities accurately across accents and languages so it's right the first time.
European sales intelligence builders can't treat compliance as an add-on. Gladia is GDPR compliant by default, with guaranteed EU data residency, SOC 2 Type 2 certified and zero data retention.
As your sales team expands into new markets, you shouldn't need a second STT provider. Gladia covers English, French, German, and Spanish today, with 100+ languages ready as you grow.
Gladia leads on DIHARD III, the toughest multi-domain speaker diarization benchmark. DER = lower is better. Our benchmark methodology is open-source.
See the full comparison See the full comparison€50 in free credits with diarization, summaries, sentiment, and named entity recognition included.
Stream live calls via WebSocket or upload recordings for async — same schema either way, via API, SDKs, or the Playground.
Speaker-labeled utterances with sentiment, named entities, and talk ratios, structured for your CRM or coaching engine.
Volume discounts and enterprise SLAs as you scale. Plus dedicated support when you add real-time coaching.
Challenge
Attention needed a transcription layer accurate enough that a missed keyword or competitor name wouldn't weaken every downstream insight, reliable at the concurrency of tens of thousands of users, and maintainable without the operational overhead of self-hosting a model like Whisper.
Stronger accuracy in pilots and POCs translates directly into higher conversion from trial to closed-won.
A dependable speech layer keeps features performing consistently after go-live.
Calls that mix English, French, and Spanish mid-conversation, captured correctly without manual setup.
We initially attempted to host Whisper AI, which required significant effort to scale. Switching to Gladia brought a welcome change.
Gladia's real-time code-switching has been a real 'wow' factor! Plus, the accuracy of transcription has been excellent.
Gladia's real-time code-switching has been a real 'wow' factor! Plus, the accuracy of transcription has been excellent.
Everything we do based on transcription became better after we switched to Gladia. The accuracy across European languages has been transformative.
Join 2,000+ enterprise teams building their products with reliable audio intelligence.
