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Introducing Solaria-3: The most accurate speech-to-text model for European languages
Today we're releasing Solaria-3 – the new #1 among leading speech-to-text providers on business audio and conversational speech, delivering the strongest accuracy on real English customer calls of any model tested. It is our best model to date, which we trained for the audio our customers deal with in real life: calls with background noise, people talking over each other, teams switching between a few languages in one meeting.
Gladia integration recipes: connect calls to your CRM and workflow stack
TL;DR: Connecting call data to CRM and workflow tools requires accurate transcription at the base layer — downstream records are only as reliable as the words captured first. This guide covers four integration paths: Zapier for prototyping, Make.com for visual conditional routing, n8n self-hosted for high-volume privacy-sensitive workloads, and direct REST API for production infrastructure. Gladia's Solaria-1 model benchmarks at an average 29% lower WER and 3x lower DER versus alternatives.
How to build a customer support call flow (AI blueprint)
TL;DR: Traditional IVR systems route calls by button press and fail when callers switch languages mid-sentence. AI-augmented flows treat audio as a structured pipeline: async transcription handles the high-accuracy layer for diarization, post-call summaries, and CRM sync, while real-time transcription at sub-300ms latency enables the live agent assist layer covered in this guide. Sub-300ms latency ensures guidance arrives while conversations progress; higher latency reduces assist usefulness. Building in-house involves substantial infrastructure, DevOps, and maintenance costs.
One of the biggest challenges in building Voice AI Agents is response time—users expect natural, real-time conversations, but every millisecond counts. That’s why we’re thrilled to announce the general availability of partials on Gladia’s real-time API, a feature now open to all developers.
After an early access phase working closely with Voice AI builders, we’ve validated what many had been asking for: the ability to stream partial transcripts word by word, rather than waiting for the final output. By acting on these partials, agents can understand intent faster, interrupt at the right moment, and deliver a smoother, more responsive user experience.
With Gladia's partials, the first few words in an utterance are emitted exceptionally fast (<100ms, up to 2x faster than other providers offering partial transcripts), allowing voice agents to achieve industry-leading ultra-low latency.
In this blog, we dive into how partials work, how we tailored them to Voice AI agent flows, and how you can leverage partial transcripts together with LLMs to improve latency while ensuring fast, fluid, and natural customer-agent interactions.
What are partials and why they matter
Partials (short for “partial transcripts”) provide a word-by-word streaming transcription of spoken words as they are received. While partials are subject to change until the final transcription is complete, they deliver immediate, actionable insights.
For Voice AI platforms, this is a game-changer: even if partials are less accurate than finals, they can be sent to the LLM instantly, allowing the agent to begin formulating a response without delay. The result is a smoother, more natural call experience—a must-have for building truly fluid voice interactions.
Gladia’s partials tailored for Voice AI Agents
Our team carefully crafted the partials specifically for Voice AI Agent use cases. This means they are designed for ultra-low latency on the initial words of an utterance, with a regular pace for the remainder.
TTS (Text-to-Speech): Converts the answer back into voice (e.g., Cartesia, ElevenLabs).
The total time taken for this entire process, starting from audio input and speech-to-text, significantly impacts the overall quality of the call.
That's where partials come in.
For an AI agent, knowing when a user begins to speak and what they are saying is crucial; the regular speech_start event is often insufficient. The first few words of an utterance carry vital information:
Interruption: Signifies that the user has started speaking.
Intention: Reveals what the user is trying to communicate.
Consider these examples:
“Yes, I want to order…”
“Stop, this is not what I said…”
In both scenarios, the first word alone is often enough to understand the user's intent and to stop the AI from continuing to speak unnecessarily.
This is why, with our partials:
The first words are emitted exceptionally fast.
The rest of the utterance, until the final transcription, is emitted at a regular pace. This results in the following processing schema:
By enabling partials, voice agent flows can achieve ultra-low latency in the STT phase. Moreover, some of the time saved can be reallocated to utilize a more sophisticated LLM for crafting answers or to simply reduce the total response time, enhancing the user experience.
Partials + LLMs: picking the right configuration for optimal performance
To achieve superior latency for partials, our real-time API utilizes a smaller model than the one used for final transcriptions. In this context, "smaller" directly translates to "faster," requiring fewer milliseconds for inference.
While finals rely on "endpointing" to determine if an utterance is complete, partials are more time-based, with words being forced to be emitted as they are processed.
A significant advantage is that Large Language Models are adept at understanding imperfect or incomplete sentences. This means that the slightly lower accuracy of partials compared to finals is not a major impediment. LLMs can still effectively grasp the user's intent and generate appropriate responses.
For optimal results, we recommend explicitly selecting the target language from the language_config as opposed to having the model auto-detect it, as the minimal audio context makes language detection more sensitive.
Experiment with partials today!
The new developer playground now returns partials, allowing you to experience this feature firsthand.
Partials are live on all Gladia accounts. Please note that the real-time API does not return them by default. To enable this feature, simply use the messages_config.receive_partial_transcripts option when making your request.
For a quick start, refer to our comprehensive code samples, with TypeScript or Python snippets.
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Product News
Introducing Solaria-3: The most accurate speech-to-text model for European languages
Speech-To-Text
Gladia integration recipes: connect calls to your CRM and workflow stack
Speech-To-Text
How to build a customer support call flow (AI blueprint)
From audio to knowledge
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