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Migrating from Azure Speech to Gladia: a step-by-step switching guide
TL;DR: Migrating from Azure Speech to Gladia removes the overhead of custom training pipelines and fragmented per-feature billing. Azure routes diarization, translation, and sentiment through separate services with separate billing meters. We bundle all audio intelligence into one per-hour rate on Starter and Growth plans. Solaria-3 ranks #1 for real-world European business audio, Solaria-1 covers 100+ languages with native code-switching. Both deliver out-of-the-box accuracy that eliminates custom training for most production audio. Most engineering teams complete the API refactoring in under 24 hours.
How to evaluate a speech-to-text API: a technical buyer's framework
TL;DR: Choosing an STT API on vendor benchmarks alone is how teams end up with transcription that looks fine in staging and breaks on production audio. A rigorous evaluation requires building a test set from your own calls, measuring word error rate (WER) on your specific audio distribution, stress-testing latency under concurrent load, and auditing data retraining terms before signing. This guide gives you a reusable engineering blueprint to run that evaluation end-to-end, the same methodology behind our own open async benchmark, which covers 7 datasets and 74+ hours of audio across 8 providers.
The contact center QA scorecard: what to measure and how transcription feeds it
TL;DR: Manual QA teams review as little as 1% to 2% of contact center calls, leaving the vast majority of interactions unreviewed and exposing systemic compliance risks that sampling never surfaces. Scaling to automated coverage requires transcription accurate enough to power LLM-based scoring without silent failures. If your speech-to-text engine misattributes a speaker or drops a compliance disclosure, every downstream scorecard, CRM entry, and coaching flag is wrong. French CCaaS platform Gravite cut per-call review time from 15 minutes to 1 minute (93% reduction) while automating coverage across their full 50,000 hours of annual call volume on infrastructure built for real-world contact center audio.
Recall and Gladia join forces to power online meetings transcription
Published on Oct 19, 2023
Today, we are thrilled to announce a partnership aimed at empowering businesses and developers worldwide to fully leverage data from online meetings.
Recall, a pioneering developer tooling, API, and infrastructure provider best known for plug-and-play meeting bots, has teamed up with Gladia to provide real-time code-switching and accurate transcription to over 100 clients worldwide.
Recall: Capturing the essence of meetings
As the world grappled with the COVID-19 pandemic, the demand for video conferencing solutions skyrocketed, multiplying the number of Zroom calls alone by an astonishing 100-fold.
Founded in February 2022, Recall’s mission was to provide companies worldwide with the best possible infrastructure powered by LLMs to extract valuable data from virtual meetings.
Recall allows developers to build products on top of meeting data captured from key platforms like Zoom, Google Meet, and others. They offer a comprehensive API that enables video and audio recordings, transcriptions, and metadata extractions (participant names, timestamps, etc.)
While it takes at least six months on average to develop meeting bots in-house, with Recall, companies can seamlessly integrate these functionalities in a matter of days.
Owing to its versatility and ease of use, Recall has exhibited spectacular growth and now caters to a wide range of enterprise clients across various industries and use cases, including sales enablement tools, note-taking solutions, productivity-enhancing applications, and more.
Gladia x Recall: Advancing meeting data transcription
Transcription is a critical component of video recording and conferencing tools provided by Recall.
At Gladia, we built an enterprise version of OpenAI’s Whisper ASR in the form of an API, distinguished by exceptional accuracy and speed, extended language support, and a variety of additional features.
Virtual meeting and note-taking have been among the most important use cases for Gladia, making our API a perfect candidate to address the challenges of virtual meeting transcription.
With Gladia's API integration, Recall's clients can now directly enjoy the benefits of instantaneous and accurate meeting transcription, including extended language support, speaker diarization, and word-level timestamps.
We’re grateful for the trust and thrilled to partner with a company like Recall, whose ambition to help companies improve the way they work by leveraging data from meetings aligns perfectly with Gladia’s vision and objectives.
For a more detailed practical tutorial on using Gladia API with Recall’s meeting bots, head to the tutorial on Recall’s website.
About Gladia
At Gladia, we built an optimized version of Whisper in the form of an API, adapted to real-life professional use cases and distinguished by exceptional accuracy, speed, extended multilingual capabilities and state-of-the-art features.
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Speech-To-Text
Migrating from Azure Speech to Gladia: a step-by-step switching guide
Speech-To-Text
How to evaluate a speech-to-text API: a technical buyer's framework
Speech-To-Text
The contact center QA scorecard: what to measure and how transcription feeds it
From audio to knowledge
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