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Gladia CLI: transcribe audio from your terminal in one command
You have a recording on your desk and you need the text. Forty minutes later, you're reading API docs about polling intervals, writing an upload handler, and you still don't have the transcript. That gap between "I have audio" and "I have text” is filled with code nobody wants to write. Today we're shipping the shortcut.
Call center transcription software: what enterprises should look for in 2026
TL;DR: Most contact centers evaluate transcription software using clean-audio lab benchmarks, then watch QA automation break down when BPO (Business Process Outsourcing) agents switch languages mid-call or phone-line noise degrades the signal. In 2026, the criteria that matter are real-world multilingual WER, all-inclusive per-hour pricing, and data sovereignty that holds up under GDPR and HIPAA audit. For enterprise teams, the highest-ROI evaluation step is testing on real BPO call samples rather than vendor demo audio, and asking every shortlisted provider for an all-in per-hour price with diarization, sentiment, and entity extraction enabled.
PII redaction for call recordings: how ingestion-level redaction keeps calls PCI compliant
TL;DR: Legacy pause-and-resume systems don't remove agents, local desktops, or telephony infrastructure from PCI DSS audit scope. Automated, ingestion-level PII redaction scrubs sensitive data before it reaches any database. By removing cardholder data at the ingestion layer, contact center platforms using automated redaction can potentially reduce audit complexity, cut agent handle time (AHT), and protect downstream CRM and LLM pipelines from corrupt data. The accuracy floor for reliable entity detection in PCI audits is significantly higher than for standard QA transcription, making STT model selection a compliance decision as much as a product one.
Gladia and Pipecat partner to push the boundaries of real-time voice AI
Published on May 14, 2025
We’re thrilled to announce a strategic partnership between Gladia and Daily, the team behind Pipecat, aimed at revolutionizing real-time conversational AI. This collaboration combines our cutting-edge audio intelligence capabilities with their flexible 100% open-source framework, empowering developers to create more dynamic, multilingual, and context-aware voice AI applications.
We’re thrilled to announce a strategic partnership between Gladia and Daily, the team behind Pipecat, aimed at revolutionizing real-time conversational AI. This collaboration combines our cutting-edge audio intelligence capabilities with their flexible 100% open-source framework, empowering developers to create more dynamic, multilingual, and context-aware voice AI applications.
Pipecat is a vendor-neutral framework designed to simplify the creation of voice and multimodal conversational agents. It allows developers to orchestrate LLM models and AI services effortlessly, enabling the development of video and voice applications such as personal coaches, meeting assistants, and customer support bots.
Pipecat is maintained by Daily with the support of the global developer community. Daily is a leader in developer tooling and global WebRTC infrastructure since 2016. Earlier this year Daily announced Pipecat Cloud, the first open source voice AI cloud.
About the partnership
At Gladia, we believe the future of human-AI interaction lies in systems that understand and respond in real-time, just like humans do. Pushing the boundaries of ultra low latency conversational AI is key to bridging the gap between humans and machines, enabling more natural, intuitive communication. In today’s world, where seamless interactions are crucial, having AI that can understand diverse languages and contexts is essential for real collaboration in customer support, meetings, and beyond.
This partnership with Pipecat goes beyond technology—it empowers developers to easily create intelligent, adaptable, multilingual voice AI applications that break down barriers and foster meaningful interactions. By combining Gladia's language processing with Pipecat's flexible framework, we can enable the creation of robust voice platforms that meet the needs of a wide range of use cases.
A shared vision for the future
This partnership is more than just a technical integration; it's a shared commitment to pushing the boundaries of what's possible in real-time conversational AI. In the words of Daily's co-founder:
Jean-Louis Queguiner, CEO of Gladia, also shared his excitement for the partnership: "At Gladia, we believe in pushing the boundaries of what's possible in real-time conversational AI. Partnering with Pipecat allows us to extend that vision even further—combining our advanced language processing capabilities with Pipecat’s open-source platform to help developers create truly innovative, scalable voice AI solutions. This collaboration is about more than just technology; it's about shaping the future of human-AI interaction."
What this means for developers
Developers can now leverage the combined strengths of Pipecat and Gladia to build more sophisticated voice AI applications. Whether you're creating a multilingual customer support bot, a real-time meeting assistant, or an interactive storytelling agent, this partnership provides the tools and flexibility needed to bring your vision to life.
To get started, visit pipecat.ai to explore the framework and sign up to the Gladia Playground to try first-hand our newest STT model, Solaria.
Stay tuned for more updates as we continue to innovate and expand the possibilities of real-time conversational AI.
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Product News
Gladia CLI: transcribe audio from your terminal in one command
Speech-To-Text
Call center transcription software: what enterprises should look for in 2026
Speech-To-Text
PII redaction for call recordings: how ingestion-level redaction keeps calls PCI compliant
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