Heading 1

Heading 2

Heading 3

Heading 4

Heading 5
Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quote

Ordered list

  1. Item 1
  2. Item 2
  3. Item 3

Unordered list

Text link

Bold text

Emphasis

Superscript

Subscript

Product
Solutions
Pricing
Developers
Resources
Company
Request a demo
Sign up
Product
APIs
Speech-to-Text
Asynchronous transcription and add-ons with no hallucinations
Real-Time Streaming
First fully multilingual real-time transcription engine with <300ms latency
MODELS
Solaria
The first truly universal STT — real-time, precise, and fluent in any language.
Solutions
Use cases
Customer experience
Real-time AI to boost productivity of contact center agents
Sales enablement
AI transcription and insights to supercharge sales calls
Meeting assistants
Flawless transcription for LLM-based AI assistants with note-taking capabilities
Media
Streamlined editing and subtitles with time-stamped transcription
industry
Voice agents
AI-powered productivity for voice-based customer interactions
CCaaS
Flexible AI transcription for scalable contact center solutions
BPO
Smart transcription tools for efficient outsourced operations
Pricing
Developers
Playground
Explore our APIs with a dedicated playground app
Documentation
All you need to know to get started with Gladia
Discord
Where our community lives
Status
Real-time updates on the status and performance of our services
Resources
Blog
Read our latest articles about speech-to-text, LLMs and more
Library
Latest premium content
Whisper TCO Calculator
Calculate the cost of ownership of hosting open-source Whisper ASR
Real-time API benchmarks
Comparing Gladia’s performance against pure players
Company
About us
Our team and company story
Careers
For current job openings
Press
Our latest press features, media kit and boilerplate
Partners
Join our ecosystem of partners
Get started
Get started

Read more

Speech-To-Text

Call center voice analytics: use cases, benefits, and how it works

TL;DR: Contact centers that rely on manual QA for call review typically sample only a small fraction of their total call volume, leaving the vast majority of audio unanalyzed. Voice analytics fixes this by converting raw phone calls into structured, LLM-ready data that feeds QA scorecards, CRM entries, and coaching workflows automatically. The catch is that telephony audio is uniquely hostile to standard speech APIs because narrowband codecs and packet loss break models trained on clean audio. This article explains the technical pipeline, the metrics that matter, and the infrastructure requirements that separate production-ready systems from vendor demos.

View more

Speech-To-Text

Customer sentiment analysis: methods, tools, and what voice data adds

TL;DR: Reliable sentiment analysis requires WER below 5%, speaker diarization that separates customer and agent emotion, and language models that hold performance across accents and code-switching. Text-only sentiment tools miss critical voice signals (pace, talk-over, vocal intensity) that predict churn before survey data surfaces the same risk. Automated sentiment scoring on high-accuracy transcripts shifts QA from sampling 2–5% of calls to monitoring 100% of them, the only coverage level at which churn risk and agent burnout surface early enough to act on.

View more

Speech-To-Text

Named Entity Recognition from call transcripts: improving precision

TL;DR: Standard NER models trained on clean text lose up to 27 F1 points when applied to raw ASR output. For CCaaS operations running automated QA and CRM sync, that gap translates directly into missed account numbers, corrupted customer records, and unreliable coaching scores. The fix starts at the transcription layer. Our Solaria-1 model delivers lower WER on conversational speech and 3x lower DER than alternatives, giving your NER pipeline a clean text foundation before a single field is written to the CRM.

View more

Gladia selected to participate in the 2024 AWS Generative AI Accelerator

Published on Sep 18, 2024
Gladia selected to participate in the 2024 AWS Generative AI Accelerator

We’re proud to announce that Gladia has been selected for the second cohort of the AWS Generative AI Accelerator, a global program offering top early-stage startups that are using generative AI to solve complex challenges, learn go-to-market strategies, and access to mentorship and AWS credits.

This opportunity will help Gladia build, train, test, and launch products such as agent assistance for contact center platforms, sales enablement tools and AI meeting assistants, and enable voice-first platforms to deliver more value to their users across borders.

“The new generation of startups is at the forefront of a transformative new wave, pushing the boundaries of what’s possible with artificial intelligence while bringing exciting new solutions to market,” said Jon Jones, Vice President of Go-to-Market at AWS and executive sponsor of the program.
“Expanding the cohort for our Generative AI Accelerator is a testament to the potential we see for startups to usher in new innovations for customers in an increasingly AI-driven world. AWS is committed to fostering groundbreaking technologies and supporting visionary founders on their journey to solve the world’s biggest challenges.”

Gladia is one of 80 global startups from around the world selected for the program, and we’ll attend and showcase our solutions to potential investors, customers, partners, and AWS leaders in December at re:Invent 2024 in Las Vegas.

For more information on the Generative AI Accelerator, visit AWS Generative AI Accelerator.

About Gladia

Gladia provides a speech-to-text and audio intelligence API for building virtual meeting and note-taking apps, call center platforms, and media products, providing transcription, translation, and insights powered by best-in-class ASR, LLMs, and GenAI models.

Follow us on X and LinkedIn.

Contact us

280
Your request has been registered
A problem occurred while submitting the form.

Read more

Speech-To-Text
Call center voice analytics: use cases, benefits, and how it works
Speech-To-Text
Customer sentiment analysis: methods, tools, and what voice data adds
Speech-To-Text
Named Entity Recognition from call transcripts: improving precision
Product
Real-time STTAsync STT SolariaPricingSTT API Benchmarks
Use cases
Customer experienceSales enablementMeeting assistantsMedia
Developers
PlaygroundDocumentationDiscordStatus
Resources
BlogAbout usCareersPressSecurityTrust centerGladia vs DeepgramGladia vs AssemblyAIAI note-takers guide
Legal
Terms & conditions | Gladia SASTerms & conditions | Gladia Inc.General terms of use | Gladia SASGeneral terms of use | Gladia Inc.Privacy noticeLegal notice
Cookies preferences
AI audio infrastructure for companies
GDPR Compliant
HIPAA Compliant
AICPA SOC Type 2
ISO 27001 Compliant
Sign up
Sign in
Try the API