Heading 1

Heading 2

Heading 3

Heading 4

Heading 5
Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quote

Ordered list

  1. Item 1
  2. Item 2
  3. Item 3

Unordered list

Text link

Bold text

Emphasis

Superscript

Subscript

Product
Solutions
Pricing
Developers
Resources
Company
Request a demo
Sign up
Product
APIs
Speech-to-Text
Asynchronous transcription and add-ons with no hallucinations
Real-Time Streaming
First fully multilingual real-time transcription engine with <300ms latency
MODELS
Solaria
The first truly universal STT — real-time, precise, and fluent in any language.
Solutions
Use cases
Customer experience
Real-time AI to boost productivity of contact center agents
Sales enablement
AI transcription and insights to supercharge sales calls
Meeting assistants
Flawless transcription for LLM-based AI assistants with note-taking capabilities
Media
Streamlined editing and subtitles with time-stamped transcription
industry
Voice agents
AI-powered productivity for voice-based customer interactions
CCaaS
Flexible AI transcription for scalable contact center solutions
BPO
Smart transcription tools for efficient outsourced operations
Pricing
Developers
Playground
Explore our APIs with a dedicated playground app
Documentation
All you need to know to get started with Gladia
Discord
Where our community lives
Status
Real-time updates on the status and performance of our services
Resources
Blog
Read our latest articles about speech-to-text, LLMs and more
Library
Latest premium content
Whisper TCO Calculator
Calculate the cost of ownership of hosting open-source Whisper ASR
Real-time API benchmarks
Comparing Gladia’s performance against pure players
Company
About us
Our team and company story
Careers
For current job openings
Press
Our latest press features, media kit and boilerplate
Partners
Join our ecosystem of partners
Get started
Get started

Read more

Speech-To-Text

Call center transcription software: what enterprises should look for in 2026

TL;DR: Most contact centers evaluate transcription software using clean-audio lab benchmarks, then watch QA automation break down when BPO (Business Process Outsourcing) agents switch languages mid-call or phone-line noise degrades the signal. In 2026, the criteria that matter are real-world multilingual WER, all-inclusive per-hour pricing, and data sovereignty that holds up under GDPR and HIPAA audit. For enterprise teams, the highest-ROI evaluation step is testing on real BPO call samples rather than vendor demo audio, and asking every shortlisted provider for an all-in per-hour price with diarization, sentiment, and entity extraction enabled.

View more

Speech-To-Text

PII redaction for call recordings: how ingestion-level redaction keeps calls PCI compliant

TL;DR: Legacy pause-and-resume systems don't remove agents, local desktops, or telephony infrastructure from PCI DSS audit scope. Automated, ingestion-level PII redaction scrubs sensitive data before it reaches any database. By removing cardholder data at the ingestion layer, contact center platforms using automated redaction can potentially reduce audit complexity, cut agent handle time (AHT), and protect downstream CRM and LLM pipelines from corrupt data. The accuracy floor for reliable entity detection in PCI audits is significantly higher than for standard QA transcription, making STT model selection a compliance decision as much as a product one.

View more

Speech-To-Text

GDPR, SOC 2, and ISO 27001 speech-to-text: the contact center compliance and certification guide

TL;DR: When your contact center routes voice data through a transcription vendor, every certification gap in that vendor's stack becomes your compliance liability. Voice recordings qualify as personal data under GDPR Article 4, and processing them through uncertified APIs creates direct financial exposure. This guide breaks down what GDPR, SOC 2 Type II, ISO 27001, HIPAA, and PCI DSS each require of your audio infrastructure vendor and maps those requirements to the QA coverage rates and cost-per-contact metrics you manage daily. We hold GDPR, SOC 2 Type II, ISO 27001, HIPAA, and PCI DSS certifications, and never use customer audio for model training on Growth or Enterprise plan.

View more

Gladia selected to participate in the 2024 AWS Generative AI Accelerator

Published on Sep 18, 2024
Gladia selected to participate in the 2024 AWS Generative AI Accelerator

We’re proud to announce that Gladia has been selected for the second cohort of the AWS Generative AI Accelerator, a global program offering top early-stage startups that are using generative AI to solve complex challenges, learn go-to-market strategies, and access to mentorship and AWS credits.

This opportunity will help Gladia build, train, test, and launch products such as agent assistance for contact center platforms, sales enablement tools and AI meeting assistants, and enable voice-first platforms to deliver more value to their users across borders.

“The new generation of startups is at the forefront of a transformative new wave, pushing the boundaries of what’s possible with artificial intelligence while bringing exciting new solutions to market,” said Jon Jones, Vice President of Go-to-Market at AWS and executive sponsor of the program.
“Expanding the cohort for our Generative AI Accelerator is a testament to the potential we see for startups to usher in new innovations for customers in an increasingly AI-driven world. AWS is committed to fostering groundbreaking technologies and supporting visionary founders on their journey to solve the world’s biggest challenges.”

Gladia is one of 80 global startups from around the world selected for the program, and we’ll attend and showcase our solutions to potential investors, customers, partners, and AWS leaders in December at re:Invent 2024 in Las Vegas.

For more information on the Generative AI Accelerator, visit AWS Generative AI Accelerator.

About Gladia

Gladia provides a speech-to-text and audio intelligence API for building virtual meeting and note-taking apps, call center platforms, and media products, providing transcription, translation, and insights powered by best-in-class ASR, LLMs, and GenAI models.

Follow us on X and LinkedIn.

Contact us

280
Your request has been registered
A problem occurred while submitting the form.

Read more

Speech-To-Text
Call center transcription software: what enterprises should look for in 2026
Speech-To-Text
PII redaction for call recordings: how ingestion-level redaction keeps calls PCI compliant
Speech-To-Text
GDPR, SOC 2, and ISO 27001 speech-to-text: the contact center compliance and certification guide
Product
Real-time STTAsync STT SolariaPricingSTT API Benchmarks
Use cases
Customer experienceSales enablementMeeting assistantsMedia
Developers
PlaygroundDocumentationDiscordStatus
Resources
BlogAbout usCareersPressSecurityTrust centerGladia vs DeepgramGladia vs AssemblyAIAI note-takers guide
Legal
Terms & conditions | Gladia SASTerms & conditions | Gladia Inc.General terms of use | Gladia SASGeneral terms of use | Gladia Inc.Privacy noticeLegal notice
Cookies preferences
AI audio infrastructure for companies
GDPR Compliant
HIPAA Compliant
AICPA SOC Type 2
ISO 27001 Compliant
Sign up
Sign in
Try the API