API Comparison Table

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Speech-To-Text

From call audio to CSAT: Mapping contact center sentiment to CX signals

TL;DR: Manual QA teams sample 2–5% of contact center calls, leaving more than 95% of customer interactions unscored. Transcript errors propagate directly into your sentiment layer: a single substitution that flips "can't" to "can" inverts the sentiment signal before your classifier runs, making transcription quality a direct input to CSAT reliability. To automate quality assurance at 100% coverage, solve the transcription layer first. This playbook maps the audio-to-CSAT pipeline, explains where transcript errors compound into false QA scores, and shows the four production steps required to scale sentiment analysis across noisy, multilingual Business Process Outsourcing (BPO) environments.

Speech-To-Text

Integrating speech-to-text into your EHR: epic, athenahealth and FHIR

TL;DR: The real engineering work in EHR speech integration is mapping unstructured audio payloads to the correct FHIR resources, managing SMART on FHIR OAuth 2.0, and building resilient async write pipelines that survive rate limits and EHR downtime. On Growth and Enterprise plans, customer data is never used for model training, which is an important baseline control for any clinical pipeline handling PHI. The architectural patterns in this guide apply whether you choose a managed STT API or build the transcription layer yourself.

Speech-To-Text

European-language speech-to-text: evaluating coverage and accuracy

TL;DR: Academic benchmarks fail to predict production STT performance in European business environments, where accented speech, code-switching, and telephony noise push real-world Word Error Rate well above what clean read-speech datasets suggest. Engineering and ML Leads evaluating STT infrastructure need three metrics standard benchmarks don't capture: real-world WER on accented audio, Language Adherence Violation Rate for code-switching performance, and total cost of ownership (TCO) including engineering toil for self-hosted GPU clusters. On Switchboard, the most demanding conversational telephone dataset, Solaria-3 ranks #1 ahead of AssemblyAI, ElevenLabs, Deepgram, Mistral, and Speechmatics: a concrete example of how production-relevant benchmarking changes the vendor picture. This guide provides the technical framework to run a statistically valid evaluation against your own audio distribution before committing to any vendor or build decision.

Gladia selected to participate in the 2024 AWS Generative AI Accelerator

Published on Sep 18, 2024
Gladia selected to participate in the 2024 AWS Generative AI Accelerator

We’re proud to announce that Gladia has been selected for the second cohort of the AWS Generative AI Accelerator, a global program offering top early-stage startups that are using generative AI to solve complex challenges, learn go-to-market strategies, and access to mentorship and AWS credits.

This opportunity will help Gladia build, train, test, and launch products such as agent assistance for contact center platforms, sales enablement tools and AI meeting assistants, and enable voice-first platforms to deliver more value to their users across borders.

“The new generation of startups is at the forefront of a transformative new wave, pushing the boundaries of what’s possible with artificial intelligence while bringing exciting new solutions to market,” said Jon Jones, Vice President of Go-to-Market at AWS and executive sponsor of the program.
“Expanding the cohort for our Generative AI Accelerator is a testament to the potential we see for startups to usher in new innovations for customers in an increasingly AI-driven world. AWS is committed to fostering groundbreaking technologies and supporting visionary founders on their journey to solve the world’s biggest challenges.”

Gladia is one of 80 global startups from around the world selected for the program, and we’ll attend and showcase our solutions to potential investors, customers, partners, and AWS leaders in December at re:Invent 2024 in Las Vegas.

For more information on the Generative AI Accelerator, visit AWS Generative AI Accelerator.

About Gladia

Gladia provides a speech-to-text and audio intelligence API for building virtual meeting and note-taking apps, call center platforms, and media products, providing transcription, translation, and insights powered by best-in-class ASR, LLMs, and GenAI models.

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