Blog

Technical guides, customer stories, and product updates
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Speech-To-Text

Building AI voice agents: Starter guide

2025 marks a significant shift in AI-driven automation with the emergence of Agentic AI—intelligent, autonomous systems capable of reasoning, goal-setting, and adaptive decision-making.

Speech-To-Text

How real-time AI can help navigate critical challenges facing contact centers in 2025

Call centers today face a seemingly insurmountable challenge: cutting costs while improving customer experience (CX). The pressures are immense, and the stakes couldn’t be higher…businesses that fail to adapt risk becoming the next Blockbuster in a Netflix world—bankrupt and left behind by competitors that embrace innovation.

Speech-To-Text

ASR vs. LLMs – Why voice is among the biggest challenges for AI

When people talk about recent AI advancements, Large Language Models (LLMs) like ChatGPT often steal the limelight. They summarize, write, and generate text with impressive fluency, making them the poster child of generative AI.

Speech-To-Text

Ebook: Ultimate guide to using LLMs with speech recognition

Large Language Models (LLMs) have enabled businesses to build advanced AI-driven features, but navigating the many available models and optimization techniques isn't always easy.

Speech-To-Text

What startups should look for in a speech-to-text API

The revolution in both LLMs and voice technology in recent years has opened up unprecedented opportunities for startups. From virtual meeting assistants to AI voice agents, speech-to-text (STT) capabilities are becoming central to modern applications. However, choosing the right STT API provider involves navigating a complex landscape of technical specifications, features, and trade-offs that can significantly impact your product's success.

Speech-To-Text

Should you host an in-house speech-to-text solution or outsource to an API provider?

Businesses across industries are adopting speech-to-text (STT) technology to unlock new use cases and meet growing customer expectations. Whether it’s powering virtual assistants, transcribing conversations, or analyzing audio data for insights, STT has become essential for delivering seamless and engaging experiences.

Speech-To-Text

Key techniques to improve the accuracy of your LLM app: Prompt engineering vs Fine-tuning vs RAG

Large Language Models (LLMs) are at the forefront of the democratization of AI and they continue to get more advanced. However, LLMs can suffer from performance issues, and produce inaccurate, misleading, or biased information, leading to poor user experience and creating difficulties for product builders.

Speech-To-Text

Keeping LLMs accurate: Your guide to reducing hallucinations

Over the last few years, Large Language Models (LLMs) have become accessible and transformative tools, powering everything from customer support and content generation to complex, industry-specific applications in healthcare, education, and finance.

Case Studies

Transforming note-taking for students with AI transcription

In recent years, fuelled by advancements in LLMs, the numbers of AI note-takers has skyrocketed. These apps are increasingly tailored to meet the unique needs of specific user groups, such as doctors, sales teams and project managers.