Product News
Whether you’re using Gladia’s speech-to-text (STT) API during a free trial or a long-term integration, you care about one thing: getting accurate, reliable transcriptions that work for your product and users.
Case Studies
Fintech is evolving fast. Gone are the days of clunky logins and endless passwords. Today, users expect seamless account access, minimal friction and one-click payments.
Speech-To-Text
Customer service is evolving fast to meet new challenges. Today's clients expect immediate, accurate answers to increasingly specific queries and complaints. Meanwhile, contact centers need to reduce costs, improve efficiency, and maintain compliance…all while delivering exceptional experiences.
Product News
Even the most advanced speech-to-text (STT) systems can make mistakes, especially when they encounter unfamiliar words like brand names, technical acronyms, or non-standard pronunciations. For call centers and customer service platforms, these missteps aren’t just minor glitches. They can lead to broken workflows, misinterpreted customer needs, and frustrating experiences on both ends of the call.
Speech-To-Text
CCaaS and BPO providers live and die by the quality of the customer experience they deliver. Clients rely on them not just to answer calls, but to do so with consistency, professionalism, empathy, and accuracy every time.
Speech-To-Text
The right speech-to-text (STT) API has to do more than just transcribe audio quickly and accurately. It must also handle data safely to meet compliance standards and user expectations. This is the case in all industries, from CCaaS and CPaaS providers to those operating in more regulated industries like finance and healthcare.
